Booking Conditions
This holiday programme is operated by Roy Taber Ltd, of PO Box 176, Tofts House, Tofts Road, CLECKHEATON, BD19 3WX, trading as Taber Holidays. Taber Holidays is a registered trading name of Roy Taber Ltd. ATOL 1228, ABTA V2005.
Roy Taber Ltd is a Member of ABTA with membership number V2005. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London, W1T 3AH. Tel: 020 7637 2444 or www.abta.com.
Booking your holiday
All bookings made in respect of holidays arranged by Taber Holidays must be accompanied by a deposit of £150 per person. The balance of the account must be paid eight weeks before departure (or in full on receipt of invoice if the booking is made from 8 to 3 weeks of departure or upon telephone/fax /email confirmation of availability if reservation made within 3 weeks of departure). If full payment is not made by those dates Taber Holidays reserves the right to cancel the booking, retain the deposit and make claim for any further losses incurred.
The receipt of a deposit does not imply acceptance of the booking. The booking form shall be treated as accepted by Taber Holidays on the date appearing on our written confirmation. All monies paid to your travel agent are held by him on our behalf at all times.
Please note that certain ‘no frills’ airlines, UK domestic rail companies and international ferry companies require payment in full at the time of booking. This amount must be paid in addition to our normal deposit terms and is subject to the cancellation and amendment charges relevant to each supplier. These charges will be given at the time of booking.
The client signing the booking form shall have implied thereby his or her acceptance of the booking conditions. It shall also be implied that the signatory has the consent and authority of all other passengers included on the booking form to affect the bookings on their behalf and, in the event of cancellation or alteration, shall be responsible for any expenses incurred on their behalf.
Amending your booking
Any amendments made to an existing booking for which a Confirmation Invoice has been issued will incur a minimum administration fee of £25.00 per alteration (in the case of ‘no frills’ air carriers, UK domestic rail providers and international ferry companies their own amendment fees will be relevant and quoted at the time). Please note that a booking cannot be amended within the 8 weeks prior to departure and any amendment during this time will be treated as a cancellation of the original booking and therefore be subject to cancellation charges as set out under ‘Cancelling your booking’. Cancellation of certain travel arrangements will automatically incur a 100% cancellation fee - see paragraph 3 under ‘Booking your holiday’.
Cancelling your booking
In the event of cancellation of the booking by the client, the deposit paid will be retained by Taber Holidays and additional expenses incurred by reason of such cancellation will also be payable according to the following scale of charges: 42-28 days prior to departure 50%; 27 to 14 days 70%; within13-8 days 90%; and 7 days or less 100% of the total holiday cost - the above percentages to include the deposit. Notice of cancellation must be given in writing.
When we change or cancel your booking
Although unlikely, it is necessary that Taber Holidays reserve the right to alter or cancel any holiday up to 8 weeks before departure date. International and domestic air and domestic transport timetables are subject to change and although in most cases these are relatively minor and do not greatly affect the holiday, occasionally they may result in a major adjustment having to be made. Should such an alteration or cancellation become necessary, due to reasons other than force majeure (see below), after the date by which the final balance is due you may then either:
i. accept the change and a new Confirmation will be forwarded. If the change is to alternative accommodation of a lower standard the difference in price will be refunded to the client,
ii. choose an alternative holiday from our brochure. If of a lower price the difference to be refunded to the client or, if a higher price, the difference in price to be paid by the client. The levels of compensation detailed below will be paid as a credit towards the new booking,
iii. withdraw from the booking completely and we will refund all monies paid to us within 10 clear days. In addition to which we will pay the relevant amount of compensation from the following scale; 8 weeks before departure £NIL, 7-6 weeks £5 per person, 5-4 weeks £10 per person, 3-2 weeks £15 per person, 2-1 week £20 per person, less than 1 week £25 per person.
Circumstances amounting to force majeure include war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or withdrawal of suppliers’ facilities.
Our responsibility to you
Taber Holidays accepts responsibility for acts and/or omissions of their employees, agents and suppliers (whilst acting in the course of their employment) excluding air or sea carriers where liability is limited in accordance with relevant international convention. The Company also accepts responsibility in the event of the services they are contractually bound to provide proving deficient or not of reasonable standard. The Company does not accept responsibility or liability for death, bodily injury or illness caused to the client or any other passenger included on the booking form, unless arising from the negligent act and/or omissions of the Company's employees, agents, suppliers or sub-contractors (whilst acting in the course of their employment) excluding air or sea or other scheduled carriers performing any domestic, internal or international carriage of any kind. Any claims shall be subject to English law in respect of any question of liability or quantum, and all proceedings shall be within the exclusive domain of the English Courts.
Taber Holidays does not accept liability for any loss or additional expense caused by delay or interruption to travel services through force majeure (see above). Such losses or additional expenses are the responsibility of the passenger.
Taber Holidays will take all reasonable steps to give assistance to any client who through misadventure suffers illness, personal injury or death during the period of his or her holiday booking whether or not such misadventure has arisen out of an activity forming part of the holiday arrangement or an excursion arranged through Taber Holidays. Such assistance to be subject to the means available at the time, bearing in mind that most of our clients are travelling individually and independently and limited to £5,000 per Booking Form subject to our reasonable discretion.
Complaints
The client must communicate any perceived failure in the performance of this contract on the spot to the supplier of the particular services/s concerned thus giving the supplier the opportunity to achieve a satisfactory solution. Should this not be possible it is important to register your complaint with the supplier at the time and to Taber Holidays in writing within 28 days of completion of the holiday.
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by ABTA Ltd, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
Tour Prices
Prices are based on exchange rates quoted by Ruesch International; please ask a member of our reservations team to confirm the exchange rate applicable to a particular product as there may be a variation between seasonal brochures. Details of what your holiday price includes are detailed in the heading of the relevant price panel for your chosen holiday. Prices include all appropriate local taxes and mandatory charges.
Surcharges
Changes in transportation costs, including the cost of gues, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.
We will absorb and you will not be charges for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges and any premium paid to us for holiday insurance. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Passports and visas
It is essential that all passengers (adults, children and infants) should have a valid passport and, where necessary, visas for their holiday. Your passport must be valid for at least six months from your date of travel and it is worth bearing in mind that if you need to apply for a new passport or passport renewal you should ensure you do so well in advance of your travel date, especially during peak travel periods. For further information please visit the FCO’s website at www.fco.gov.uk/knowbeforeyougo.
Health
The standard of healthcare in Scandinavia is high. Form E111 is no longer valid and it is advisable to obtain a European Health Insurance Card (EHIC) before leaving the UK. The EHIC is not a substitute for medical and travel insurance, but entitles you to emergency medical treatment on the same terms as Nordic nationals. An increasing number of insurance companies also now require that you obtain one in order to receive their full insurance cover.
Data Protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we (and your travel agent where appropriate) need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy.
You are entitled to a copy of your information held by us. If you would like to see this please contact Suzel on 01274 875199 or email .
The above booking conditions are not intended to affect the statutory rights of clients.
